Welcome to Rock&Cleaning.LLC. At Rock&Cleaning.LLC, we are dedicated to providing premium cleaning services tailored to meet the diverse needs of our New York City clients. This Client Policy outlines our service commitments, client expectations, and the procedures that ensure a seamless and satisfactory experience.
1. Service Offerings
- Residential Cleaning: Regular, deep, and move-in/move-out cleaning services.
- Commercial Cleaning: Office, retail, and industrial cleaning solutions.
- Specialized Services: Carpet cleaning, window washing, post-construction cleaning.
2. Booking and Scheduling
- Services can be booked online through our website or by calling our customer service line.
- Clients are encouraged to book at least 48 hours in advance.
- Appointment modifications or cancellations require at least 24 hours' notice.
3. Pricing and Payments
- Transparent pricing is available on our website or upon request.
- Payments can be made online, via credit card, or through secure payment platforms.
- A deposit may be required for large-scale or specialized services.
4. Service Guarantee
- We guarantee satisfaction with our cleaning services. If unsatisfied, please contact us within 24 hours, and we will address the issue promptly.
- Client feedback is encouraged to help us improve our services.
5. Client Responsibilities
- Provide access to the property at the scheduled time.
- Ensure that areas to be cleaned are free of personal belongings and hazards.
- Notify us in advance of any special instructions or sensitive areas.
6. Health and Safety
- Our team follows strict health and safety protocols, including the use of PPE and eco-friendly products.
- Clients are advised to secure pets and valuables during service times.
7. Privacy and Confidentiality
- We respect client privacy and handle all information with confidentiality.
- Personal data is used solely for service delivery and is protected in compliance with privacy laws.
8. Liability
- While we take utmost care during our services, Rock&Cleaning.LLC is not liable for pre-existing damages or fragile items not disclosed before service.
- Clients must report any concerns within 24 hours of service completion.
9. Cancellations and Refunds
- Cancellations made less than 24 hours before the appointment may incur a fee.
- Refunds are evaluated on a case-by-case basis for unsatisfactory service.
10. Contact Information
- For questions, feedback, or service inquiries, please contact us:
Rock&Cleaning.LLC is honored to serve New York City with reliable, professional, and high-quality cleaning services. We appreciate your business and look forward to making your space shine!
Thank You for Choosing Rock&Cleaning.LLC!